• Resplora for Individuals
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How it works

From quote approval to employee access in 24 hours

No complicated paperwork. No phone trees. No HR overhead. Here’s what happens when you set up Resplora EAP.
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The process, step by step

The process, step by step​

01

We set up your account

You complete a short signup form. We then configure everything:
  • After you request a quote, we’ll help you choose the right pricing model for your organisation: Pay As You Go or a Fixed Annual Fee. Once approved, you complete a short setup form and we configure everything.
  • Create your company account in our system
  • Generate your company’s unique Access Code
  • Confirm the session allowance available to each employee
  • Prepare personalised onboarding emails for your team
  • No setup fee — account configuration and onboarding materials are included.

⏱ Timeline: Done within the same business day.

👤 Your effort: About 10 minutes to fill in the form.

02

Share access with your team

You receive everything needed to onboard your employees:
  • Your company’s Access Code
  • A ready-to-send email template introducing the EAP
  • An employee FAQ document they can reference
Option A

Forward the onboarding email to your team yourself

Option B
Share your employee contact list securely and we’ll send the onboarding email for you.

No IT setup. No app to install. Employees just need the Access Code to set up their private account.

03

Employees set up their account — instantly

The employee experience is simple:
  1. Go to resplora.com.au and enter their company’s Access Code
  2. The system confirms they’re eligible for their company’s EAP benefit
  3. They create a private account — name, email, password
  4. Once their email is confirmed, they land in their personal EAP area
  5. There, they can see their available EAP sessions, completed sessions and upcoming bookings.
  6. They choose a counsellor or psychologist and book — the benefit is applied automatically, no further steps needed

No referrals. No GP letter. No waiting list. No phone call with an intake coordinator. Employees self-refer and book in minutes. After creating their account, they don’t need to enter the Access Code again or manage any payments.

Sessions are online via video call — employees attend from wherever is comfortable.

04

You receive confidential reporting and clear billing

Each month, you receive a confidential utilisation report showing how your team is engaging with the service. Billing depends on the plan you choose.

Pay As You Go

You pay the annual access fee, then receive an invoice for completed sessions as they are used.

Fixed Annual Fee

Your agreed session allowance is included in one predictable annual fee.

Report:

Total sessions delivered; Unique employees who accessed support; Utilisation rate; 6-month trend.
🔒 What the report does NOT contain: employee names, individual session dates, topics discussed, or any identifying information.
the employee side

What it’s like for your employees

First time

You receive your company’s Access Code by email. Go to resplora.com.au, enter the code, and set up your own private account with your name, email and a password. Takes about 5 minutes.

Your dashboard

Your dashboard shows your available EAP sessions, completed sessions, upcoming bookings and remaining allowance.

Choosing a therapist

Read each therapist’s profile — their specialties, approach, and background. You choose who you want to work with. You are never assigned a therapist.

Your sessions

All sessions are online via video call. Attend from home, a quiet office, your car — wherever works. No travel. No waiting rooms.

Your privacy

Your employer cannot see your name, your appointments, or what you discuss. The only information that goes to your employer is a session count.

1

Verify​

Enter your company’s Access Code

2

Create account​

Set up your private, personal login

3

Book & track

Choose a therapist — your benefit applies automatically

Employees set up in minutes — no phone calls, no intake process.
The division of labour

What HR does vs what we handle

Spoiler: HR’s list is very short.

HR’s job
Resplora handles
Approve the quote and selected plan
Account creation & configuration
Forward the onboarding email
Onboarding kit creation
—
Booking management
—
Session delivery
Review monthly report (5 min)
Report generation
Review reporting and billing
Invoice preparation
Good to know

Common questions about the process

Do employees need to register in advance?

Yes — the first time. They enter their company’s Access Code once to verify eligibility, then create a private account. After that, booking sessions is automatic — no code, no approval, no payment.

Their dashboard shows their remaining sessions reach zero. They receive a message explaining their EAP sessions are used up. They can then book as a private client at standard rates, or use their Medicare rebate with our registered psychologists.

Yes. The Access Code works for any employee who has it. New staff just need to receive the code — no additional setup required.

Cancelled sessions are not counted against the benefit. Completed sessions and no-shows are counted as used. Upcoming confirmed or pending sessions are counted as booked, separate from used sessions.

Yes. Contact us if your organisation needs a different session allowance. We’ll explain any impact on your pricing or plan before making the change.

Therapists see the booking details but do not receive company information.

Cancellation terms depend on the pricing option and agreement selected by your organisation. We explain all terms clearly in your quote, with no hidden fees or surprises.
NO SETUP FEE · TWO FLEXIBLE PLANS

See how Resplora for Business can support your team

Support your team with confidential access to qualified counsellors and psychologists. Choose Pay As You Go or a Fixed Annual Fee based on your organisation’s needs.
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Questions? Email hello@resplora.com.au