• Resplora for Individuals
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How it works

From signup to first session in 24 hours

No paperwork. No phone trees. No HR overhead. Here’s exactly what happens when you set up Resplora EAP.

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The process, step by step

The process, step by step​

01

We set up your account

You complete a short signup form. We then configure everything:
  • Create your company account in our system
  • Generate your company’s unique Access Code
  • Set your session limit per employee (you choose this — default is 6)
  • Prepare personalised onboarding emails for your team

⏱ Timeline: Done within the same business day.

👤 Your effort: About 10 minutes to fill in the form.

02

Share access with your team

You receive everything needed to onboard your employees:
  • Your company’s Access Code
  • A ready-to-send email template introducing the EAP
  • An employee FAQ document they can reference
Option A

Forward the onboarding email to your team yourself

Option B
Share your employee list with us and we’ll email them directly

No IT setup. No app to install. Employees just need the Access Code to set up their private account.

03

Employees set up their account — instantly

The employee experience is simple:
  1. Go to resplora.com.au and enter their company’s Access Code
  2. The system confirms they’re eligible for their company’s EAP benefit
  3. They create a private account — name, email, password
  4. Once their email is confirmed, they land in their personal EAP area
  5. There, they can see how many sessions they have, how many are used, and how many are booked
  6. They choose a counsellor or psychologist and book — the benefit is applied automatically, no further steps needed

No referrals. No GP letter. No waiting list. No phone call with an intake coordinator. Employees self-refer and book in minutes — and never touch a code or a payment again after their account is set up.

Sessions are online via video call — employees attend from wherever is comfortable.

04

You receive the monthly report + invoice

On the 1st business day of each month, you receive:

Invoice

  • Number of sessions
  • Session type breakdown
  • Total amount payable

Report

  • Total sessions delivered
  • Unique employees who accessed support
  • Utilisation rate
  • 6-month trend

🔒 What the report does NOT contain: employee names, individual session dates, topics discussed, or any identifying information.

No sessions that month = no invoice.
the employee side

What it’s like for your employees

First time

You receive your company’s Access Code by email. Go to resplora.com.au, enter the code, and set up your own private account with your name, email and a password. Takes about 5 minutes.

Your dashboard

Once you’re in, your personal EAP area shows how many sessions your benefit includes, how many you’ve used, how many are booked, and how many you still have left.

Choosing a therapist

Read each therapist’s profile — their specialties, approach, and background. You choose who you want to work with. You are never assigned a therapist.

Your sessions

All sessions are online via video call. Attend from home, a quiet office, your car — wherever works. No travel. No waiting rooms.

Your privacy

Your employer cannot see your name, your appointments, or what you discuss. The only information that goes to your employer is a session count.

1

Verify​

Enter your company’s Access Code

2

Create account​

Set up your private, personal login

3

Book & track

Choose a therapist — your benefit applies automatically

Employees set up in minutes — no phone calls, no intake process.
The division of labour

What HR does vs what we handle

Spoiler: HR’s list is very short.

HR’s job
Resplora handles
Approve the initial setup
Account creation & configuration
Forward the onboarding email
Onboarding kit creation
—
Booking management
—
Session delivery
Review monthly report (5 min)
Report generation
Pay monthly invoice
Invoice preparation
Good to know

Common questions about the process

Do employees need to register in advance?

Yes — the first time. They enter their company’s Access Code once to verify eligibility, then create a private account. After that, booking sessions is automatic — no code, no approval, no payment.

Their dashboard shows their remaining sessions reach zero. They receive a message explaining their EAP sessions are used up. They can then book as a private client at standard rates, or use their Medicare rebate with our registered psychologists.

Yes. The Access Code works for any employee who has it. New staff just need to receive the code — no additional setup required.

Cancelled sessions are not counted against the benefit. Completed sessions and no-shows are counted as used. Upcoming confirmed or pending sessions are counted as booked, separate from used sessions.

Yes. Contact us to adjust the limit for your company at any time.

Therapists see the booking details but do not receive company information.

Give us 30 days notice by email. Sessions booked before the notice are honoured. No penalty fees.

No lock-in · Setup in 24 hours

See how Resplora for Business can support your team

Join the businesses protecting their teams — and meeting their WHS obligations — with Resplora for Business.

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Questions? Email hello@resplora.com.au