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EAP for Healthcare · Australia

Mental health support for the people who support everyone else

Healthcare workers carry exceptional emotional weight. Resplora’s confidential online EAP gives your clinic or practice a simple way to support your team — without the complexity of traditional providers.
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An intensifying issue

The healthcare burnout crisis

  • Healthcare workers are among the occupations with highest rates of burnout in Australia
  • Compassion fatigue — the emotional residue of working with patients in pain or distress — is a specific, documented occupational hazard
  • Vicarious trauma is particularly prevalent in emergency, oncology, palliative care, and mental health settings
  • The COVID-19 pandemic accelerated existing trends: a 2022 study found that 45% of Australian healthcare workers reported symptoms of burnout
Occupational hazards

Specific risks in healthcare environments

Patient outcomes

Dealing with patient deterioration, death, and suffering regularly.

Emotional labour

Remaining calm and professional while processing significant emotional content.

High stakes

The consequence of errors is severe — this creates chronic background stress.

Irregular hours and shift work

Disrupts sleep, social connection, and recovery.

Administrative burden

Increasing documentation requirements take time and create frustration.

Workforce shortages

Staff are asked to do more with less — year on year.
Built for busy clinical teams

How Resplora helps healthcare teams

Accessible when needed

Healthcare workers are often too busy during work hours to use an in-person EAP. Online booking — available 24/7 — means staff can find a time that works around shifts.

Specific therapeutic expertise

Our therapists work with workplace stress, burnout, and vicarious trauma. Employees browse and choose who they want to work with.

Confidential

Healthcare workers, particularly in small practices, may be reluctant to seek help if they fear colleagues or management will find out. Our reporting contains only aggregate numbers.
CHOOSE WHAT FITS

Two ways to pay. You choose.

Some want their session costs to follow actual usage. Others want one predictable annual cost. We offer both.

Pay As You Go

Annual access fee + sessions as used

Pay an annual fee for access to the program, then receive a monthly invoice for the therapy sessions your employees complete.

  • Costs follow actual utilisation
  • Monthly session invoices only when sessions are completed
  • Flexible session allowances for each employee
  • Suitable for teams expecting lower or variable utilisation
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Fixed Annual Fee

One predictable annual price

Pay one annual fee covering your agreed session allowance, based on your team size and support needs.

  • One predictable annual cost
  • Agreed session allowance included
  • No monthly per-session invoices within the included allowance
  • Suitable for organisations that value budget certainty
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Not sure which fits? Tell us your team size and we’ll model both for you. Most businesses decide in one conversation.

Why we don’t publish a price list: Your quote depends on your team size, chosen pricing model, session allowance and anticipated mix of counselling and psychology support. Publishing one price would not accurately represent most organisations.

Tell us what your team needs and we’ll model both pricing options for you. You’ll receive a tailored quote within one business day.

WHS in this sector

WHS in healthcare

Healthcare facilities are high-risk environments for psychosocial hazards under Safe Work Australia’s framework. Vicarious trauma, patient aggression, and high job demands are explicitly listed as psychosocial hazards.

WHS regulators are increasingly focused on healthcare sector compliance.

Read more about WHS compliance →

Common questions

Frequently asked questions — Healthcare

Can our therapists support staff dealing with vicarious trauma specifically?
Yes. Our psychologists and counsellors work with vicarious trauma and secondary traumatic stress as part of their clinical scope.

Yes. Resplora offers two flexible pricing options for teams of different sizes. Choose Pay As You Go, with an annual access fee plus completed sessions, or a Fixed Annual Fee with an agreed session allowance included. There is no setup fee, and we’ll help you compare both options for your clinic.

The default access includes both counselling and psychology. We can discuss specific arrangements if needed.
SUPPORT YOUR PEOPLE

Support your people as part of a broader psychosocial safety strategy

Give employees confidential access to qualified counsellors and psychologists, with no setup fee and two flexible pricing options.

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Questions? Email hello@resplora.com.au

This page provides general information only. It is not legal advice. For advice specific to your situation, consult a WHS consultant or employment lawyer.