EAP for Healthcare · Australia
Mental health support for the people who support everyone else
Healthcare workers carry exceptional emotional weight. Resplora’s confidential online EAP gives your clinic or practice a simple way to support your team — without the complexity of traditional providers.
An intensifying issue
The healthcare burnout crisis
- Healthcare workers are among the occupations with highest rates of burnout in Australia
- Compassion fatigue — the emotional residue of working with patients in pain or distress — is a specific, documented occupational hazard
- Vicarious trauma is particularly prevalent in emergency, oncology, palliative care, and mental health settings
- The COVID-19 pandemic accelerated existing trends: a 2022 study found that 45% of Australian healthcare workers reported symptoms of burnout
Occupational hazards
Specific risks in healthcare environments
Patient outcomes
Dealing with patient deterioration, death, and suffering regularly.
Emotional labour
Remaining calm and professional while processing significant emotional content.
High stakes
The consequence of errors is severe — this creates chronic background stress.
Irregular hours and shift work
Disrupts sleep, social connection, and recovery.
Administrative burden
Increasing documentation requirements take time and create frustration.
Workforce shortages
Staff are asked to do more with less — year on year.
Built for busy clinical teams
How Resplora helps healthcare teams
Accessible when needed
Healthcare workers are often too busy during work hours to use an in-person EAP. Online booking — available 24/7 — means staff can find a time that works around shifts.
Specific therapeutic expertise
Our therapists work with workplace stress, burnout, and vicarious trauma. Employees browse and choose who they want to work with.
Confidential
Healthcare workers, particularly in small practices, may be reluctant to seek help if they fear colleagues or management will find out. Our reporting contains only aggregate numbers.
Worked example
Dental practice, 12 staff
A dental practice with 3 dentists, 2 hygienists, 4 dental assistants, and 3 admin staff signs up. In a year, 2 staff access the service: 1 hygienist uses 4 counselling sessions, 1 dental assistant uses 2 counselling sessions.
Setup
$199 (once)
Counselling — 6 sessions × $150
$900
Total year 1
$1,099
WHS in this sector
WHS in healthcare
Healthcare facilities are high-risk environments for psychosocial hazards under Safe Work Australia’s framework. Vicarious trauma, patient aggression, and high job demands are explicitly listed as psychosocial hazards.
WHS regulators are increasingly focused on healthcare sector compliance.
Common questions
Frequently asked questions — Healthcare
Can our therapists support staff dealing with vicarious trauma specifically?
Yes. Our psychologists and counsellors work with vicarious trauma and secondary traumatic stress as part of their clinical scope.
We're a small clinic with 8 staff. Is the EAP still worthwhile?
Yes. At 10% utilisation (less than 1 employee per year), the annual cost after setup is under $500. For a clinic dependent on every team member showing up healthy and effective, that’s a low cost.
Can we restrict access to certain session types?
The default access includes both counselling and psychology. We can discuss specific arrangements if needed.
Meet your obligations
Protect your team and meet your WHS obligations —
starting at $199
This page provides general information only. It is not legal advice. For advice specific to your situation, consult a WHS consultant or employment lawyer.